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RETURN + EXCHANGE + DAMAGES

At Pretty Boutique... we want you to feel your prettiest inside and out but we understand, sometimes items don't  work out! We love our customers and want to provide them with the most amazing experience! Below is detailed information on how we can make shopping not only easy for you but all customers and insure our pretty customers are looking their best!

Let us know if we can help make your experience better - email us at thatprettyboutique@yahoo.com. 

EXCHANGES + RETURNS:

  • Items can be returned for an exchange or store credit only. We do not issue refunds. All returns must be *received* at our address within 15 days. Anything purchased at a discounted price is final sale and not eligible for return.
  • You are responsible for mailing your return back to us. We do not pay shipping costs for returns.
  • All items must be returned to us in their original condition. This includes original tags still attached, clothes unworn & unwashed, smoke, deodorant and perfume free.
  • Shoes must be returned with their original shoebox. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
  • We are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order.
  • -No returns on food/salts due to Covid and safety of our staff and customers.
  • Any item returned to us AFTER 15 days, will be returned to you at your expense.
  • After discussing your options for having your rejected return shipped back to you, we will donate your item to a Women’s charity if no resolution has been met within 25 days of your return. 

HOLIDAY RETURNS

  • Holiday Returns must be made by January 10. This extends the 15 day grace period but only for holiday. 
  • Holiday Return policy is from November 30th - January 10th
  • PINK FRIDAY, Black Friday, Halloween Event... ETC. and ALL other sales are FINAL sale.

DEFECTIVE ITEMS:

  • If you have received a defective item please contact our customer service  by emailing at thatprettyboutique@yahoo.com within 3 business days of delivery. Please include your first and last name, order number, item name, and photo of the defect in the email.

  • If you contact us outside of the 3 business day window the item does not qualify for replacement or return
  • Your response will be answered in 24-48hrs.
  • IN THE CASE OF A DEFECTIVE ITEM ONLY upon approval of the defective return, we will send you costs of shipping the item back to us. When you ship the item back to us, please send us the tracking number for the item.

For any further questions feel free to DM us on instagram or send an email to thatprettyboutique@yahoo.com! 

  • Please send acceptable returns to:  

Pretty Boutique 

282 Redmon Rd.

Russell Springs, Ky 42642

 

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